FAQ

Question 1

How do I contact the front desk?

Answer

Just dial ‘0’ from your in-room phone, or dial 509.764.7500 for the front desk

Question 2

What is your check-in/check-out times?

Answer

Check-in: 3pm / Check-out: 11am (ask about late checkout for an additional fee)

Question 3

What are acceptable payment methods?

Answer

For your convenience, we accept all major credit cards

Question 4

Do you charge a security deposit?

Answer

There is a $100 refundable security deposit on all Suites. There is also a $100 refundable security deposit for local area residents on any room reservation.

Question 5

Is there a cancellation fee?

Answer

We have a cancellation policy of 24 hours before check-in time

Question 6

Is breakfast included in the price?

Answer

Free continental breakfast is served daily from 6 to 9:30am.

Question 7

Do you offer corporate/group rates?

Answer

Yes, we offer special rates and incentives for group room blocks, dial 509.764.7500, or email us.

Question 8

Do children stay for free?

Answer

Yes, all children under 12 can accompany their parents for no additional charge.

Question 9

What is the closest airport?

Answer

Grant County International Airport.

Question 10

Is there a hotel Airport Shuttle?

Answer

We have Uber and Taxi service available.

Question 11

Do you offer free parking?

Answer

Yes, we have ample guest parking.

Question 12

Does hotel have a gym?

Question 13

Does hotel have a pool?

Answer

Yes, you can learn more about our pool here.

Question 14

Do you offer an outdoor area that we can grill our own food?

Question 15

Can I add special requests to my reservation?

Answer

Yes, the 'Special Requests' field can be found on our Checkout page, but please keep in mind that not all requests can be honored.

Question 16

Do you have smoking/non-smoking rooms?

Answer

All of Ten Pin Inn & Suites are smoke-free. We have multiple designated outdoor areas to smoke.

Question 17

Are you pet–friendly?

Answer

Ask us about our dog-friendly rooms ($40/week upgrade).

Question 18

Do you have rooms that have services for those with disabilities?

Answer

Yes we have ADA compliant rooms available.

Question 19

Do all rooms have a refrigerator?

Answer

Yes, mini fridge.

Question 20

Do the guest floors have ice machines?

Question 21

Do you have an elevator?

Answer

We do not have an elevator. Access to the second story of the hotel is through two interior stairways at opposite ends of the building.

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